How local authority-maintained schools and maintained nurseries can set up or review their complaints procedures.
Update reads: Updated ‘Handling complaints during the coronavirus (COVID-19) outbreak’ section in ‘Best practice guidance for school complaints procedures 2020’.
https://www.gov.uk/government/publications/school-complaints-procedures
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We use the following types of cookies:
| Provider | Cookie name | Purpose | Further information |
| Website | ir_test | This tests whether the device is suppressing cookies | |
| Website | cke | This cookie is used to remember whether you wish to view the cookie notice or not. | |
| Google Analytics | _ga _gat_gat_oxRollUpTracker_gat_UA-***** | These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from and the pages they visited. | Overview of Google Analytics privacy |
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Cookies depend on specific features that are enabled on a store. The cookies are active when a user interacts with one of these features or to allow admin functions to be performed from within the store’s dashboard (/wp-admin).
Details are provided in tables below, listing various cookies that are set for users of stores with the WooCommerce plugin installed.
| COOKIE NAME | DURATION | PURPOSE |
|---|---|---|
woocommerce_cart_hash | session | Helps WooCommerce determine when cart contents/data changes. |
woocommerce_items_in_cart | session | Helps WooCommerce determine when cart contents/data changes. |
wp_woocommerce_session_ | 2 days | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. |
woocommerce_recently_viewed | session | Powers the Recent Viewed Products widget. |
store_notice[notice id] | session | Allows customers to dismiss the Store Notice. |
No personal information is stored within these cookies.
/wp-admin):| COOKIE NAME | DURATION | PURPOSE |
|---|---|---|
woocommerce_snooze_suggestions__[suggestion] | 2 days | Allows dashboard users to dismiss Marketplace suggestions, if enabled. |
woocommerce_dismissed_suggestions__[context] | 1 month | Count of suggestion dismissals, if enabled. |
tk_ai | session | Stores a randomly-generated anonymous ID. This is only used within the dashboard (/wp-admin) area and is used for usage tracking, if enabled. |
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To enrich our website content, sometimes we may embed video content from other social media websites such as YouTube or Facebook. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. This website has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.
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Some links and resources are provided below to assist your understanding of the types of cookies you may encounter.
| Provider | Cookie name | Purpose | Further information |
| Google maps | NID PREF khcookie | These cookies are used by Google to track how many people are using their maps | Overview of Google privacy |
| YouTube | use_hitbox VISITOR_INFO1_LIVE | YouTube may still set cookies on the user’s computer once the visitor clicks on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. | Google Technology |
| lang pidmetrics_token | We have the Twitter Share widget in place on the site which makes use of cookies. May include targeted advertising cookies. | Twitter Privacy Policy Twitter Articles | |
| PREF NID | Cookies related to Google. May include targeted advertising cookies used on our social media hub. | Google Cookies Google Types | |
| _bizo_bzid _bizo_cksm _bizo_np_stats | Targeted advertising cookies from LinkedIn. | LinkedIn Cookie Policies | |
| CloudFlare | _cfduid | Identifies a single machine as safe to connect behind a shared IP so challenges do not have to be reissued. | Cloudflare Cookie Policy |
This website will not use cookies to collect personally identifiable information about you. However, should you choose to disable, reject or block our cookies, some parts of our website will not function fully, or in some cases, our website will not be accessible at all.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them please visit http://www.allaboutcookies.org/.
For detailed information on the use of cookies within the WordPress ecosystem please visit https://codex.wordpress.org/WordPress_Cookies
Any changes we may make to our Cookie Statement in the future will be posted on this page.
Last Updated: 12/02/21
We regard your privacy as important and any personal information you give to us will be used in accordance with the Data Protection Act and the General Data Protection Regulations.
We do not store personal information about individuals who visit this site except where they provide contact information via our contact us page and contact forms available on various pages throughout the website.
Any information you provide will only be used for the reasons specified and it will not be shared with any third party without your consent, unless required by law.
Your contact details are kept securely and are only accessed by authorised members of staff as part of the provision of school services. If you do not wish us to keep this contact information please tell us.
This website uses Google Analytics which provides statistical data about the usage of the site. This information is not used to identify individuals, but is collected to provide us with an understanding of the areas of interest on our site and how our site is being used.
If you are connected to the internet you will have an IP Address. This may take the form of a figure, such as 333.333.22.1. The address will be automatically collected and logged as part of the connection of your computer to our web server and may be used to determine the total number of visits to each part of the site. This data is not collected and used for other purposes.
This website contains links to other websites. The School is not responsible for the privacy practices of other sites or organisations and recommends you consult the privacy information on those sites.
This policy will be reviewed and updated versions will be posted on the website.
If you have any questions about the use of your personal information, the Information Commissioner is the independent regulator for both Data Protection and Freedom of Information.